Shipping & Delivery

FOR ANY QUESTIONS, PLEASE EMAIL OUR SUPPORT TEAM:

[email protected]

NEUECOM partners with major international shipping companies like FedEx, DHL, UPS, and PostNL, who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate worldwide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. Orders with incorrect billing information or requiring additional verification may be delayed and/or canceled to protect us from credit card fraud.

Shipping Process

We require between 2-5 working days on average to hand-forge your order and transport it to our carrier’s sort facility. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we cannot make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.

For some shipping companies, it can take several days for the tracking information to update. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don’t hesitate to contact us.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed.

We have 02 methods of shipping that you can see while being in checkout page: Standard Insured Shipping (Standard Shipping) and Priority Processing (Your order will be processed first without having to queue. We will choose the warehouse closest to you and ship it to you)

These are our estimates for your reference:

Note: The days listed above are only estimates in business/working days and do not include our 2-5 day hand-forging (processing) time.

Despite the fact that we will do our best to make sure your order is delivered on time, NEUECOM can not be responsible for unexpected conditions such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. These interruptions can cause delays beyond original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient. High Entity has no control over these charges, nor can High Entity predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages:

[store_name] is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.

“”RETURNED TO SENDER””:

NEUECOM is not responsible for monitoring every single tracking update on the thousands of orders we receive. It is the responsibility of the customer to monitor updates via their tracking code and take action when an update states to do so. Frequently, tracking codes will state “”Please contact local post office”” to arrange for the customer to pick up the package. Packages that are not picked up after 30 days are ultimately destroyed. It is too expensive to reship and accept the package back in Asia.

NEUECOM is not responsible for packages that have been “”Returned to Sender”” due to the customer not taking action by contacting their local post office to retrieve their order. NEUECOM will not resend or reimburse orders that are “”Returned to Sender.

Wrong Address Disclaimer:

It is the buyer’s responsibility to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we cannot make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at [email protected] to let us know how we are doing. We take your feedback very seriously and are constantly striving to improve.